Poco Support

We usually reply within one business day.

Contact us

The fastest way to reach us is from inside the app: open Settings → Contact Us, describe the issue, and send — your message arrives with the details we need to help, and we reply to the email you provide.

You can also email us directly at info@codivo.io.

Common questions

• Purchases and subscriptions. Poco Pro and coin packs are billed by the App Store. To manage or cancel a subscription, open your device's Settings → your name → Subscriptions.
• Restoring purchases. In Poco, open the upgrade screen and tap Restore — your subscription follows your Apple ID.
• Coins. Purchased coins never expire. Poco Pro also refreshes your weekly coins automatically.
• An edit didn't complete. Coins for failed edits are refunded automatically. If something looks stuck, force-quit the app and reopen it.
• Deleting your data. Open Settings → Delete My Data & Account in the app. This permanently erases your account, photos, and coins.

Privacy

How Poco handles your photos and data is covered in the Privacy Policy.